FAQ
Welcome to our FAQ! If you can't find what you are looking for, don't hesitate to submit a ticket. Good luck! :)
Learning Pages
- How do I add a video to my learning page?
- Why some functionalities do not work when I try to access learning pages?
- The page doesn't load, I am stuck on a page with 3 dots
- Why do I need to assign filters to my learning page?
- How do I change the company colors displayed in the app?
- Can I set a timing for each component of my learning page?
- What is the difference between grid and swipable?
- How do I delete a learning page?
- How do I delete a single component in a Learning Page?
- What happens when I set my learning page module to "active"?
Single Sign On - SSO Feature
Forms
- I can edit the forms in the backend but I can't see it in the frontend. What can be the reason?
- I tried to upload documents to a form but none of the accepted formats are working. What can be the reason?
- How do I assign filters to my form?
- How can I share a document in a form?
- How can I translate my Form
- How do I create a form from scratch ?
- I have a lot of content and the amount of layers is not being enough for me. What can I do?
- How do I rearrange questions or move them to a different section?
- How can I make a question mandatory?
- How can I allow employees to add an element several times / create a repeating element? E.g. list the names of their children.
Filters
- An employee accesses the frontend and does not see anything. What can be the cause?
- I just added an onboardee/offboardee but I can't find them back. Why?
- As an admin, when I try to edit an employees see only the "view" button. Why is that?
- Why, as an admin, when I access content in the employees' dashboard it keeps loading with the 3 dots forever?
- I can't add an user/employee: I get an error saying it already exists however I can't find them in the user list. What can I do?
- I want to add a new filter for an onboardee but it doesn't show up in the list. Why is that?
- A new filter was added, but when I try to edit a module, I can't select these filters. What can be the cause?
- My filters are all correctly set but I am not being able to edit the content of a learning page. Why?
- What happens with admins and employees when a new filter category with new items is created?
- How do I assign filters to my form?
Email Template
- My employee is not receiving any emails. I checked the logs an it says successfully sent. What can be the cause?
- A specific email template is not being sent to any employee/user. Why?
- The people add in the "email address as copy" are not receiving the emails. Why?
- Do we send emails in the weekends via the app?
- How do I integrate files links in the email templates?
- How do I set up new email notifications to users and employees?
- What can I do when the activation link is expired?
- How do I make sure the name of the employee will be in the email that the key contact (manager, buddy etc) receives?
- How do I integrate files links in the email templates?
- How can I track emails sent out?
Employees management
- What to do when an activation link is expired?
- How do I change the expiration time for the invitation link?
- When I try to add an employee, I get the message "oops, something went wrong". What can it be?
- As an onboardee I have opened all screens, responded to all tasks I was assigned, but my progression is not yet on 100%. Is that correct?
- How do I add employees and users via an import using excel?
- I deleted an employee because her recruitment/offboarding was canceled. But I still can find her in the app. Why?
- What is the onboarding / offboarding period and how do I set this?
- How can I export the employees' data?
User's management
- I deleted an user and the onboardee's profile was also removed. Is that correct?
- What is the difference between an user and an onboardee / offboardee ?
- What is a key contact?
- I want to delete someone's user account but I would like to keep the onboardee account of this person in the app. Is that possible?
- What is a super admin?
- I am an admin but I would like to see how the app works as if I was an employee. What is your suggestion?
- I am an admin and I want to edit some content of a module. However, I can only view it. Why is that?
- I was an onboardee and now I am an admin. Can I use the same link to access the backend of the app?
- Can I add many users / employees at once? How many and how do I that?
- Can a key contact access the backend of the platform?
Translations
404 ERROR
Key Contacts
Statistics
Pulse Checks
API
Image Requirements
Introduce Yourself
Chatbot
Browser Issues
Error 500
Bulk Operations
Library
Logs
Admin rights' management
- When I try to edit an employee I see only the "view"button. Why is that?
- How do I check the permissions of all admin roles?
- I am an admin but I only have the "view" right for most of the content. Why is that?
- Why can't I delete an user or an employee ? I don't even see the deletion button!
- I am not able to edit a specific module but I am sure I have all the needed filters. Why is this happening?
- What are the main differences between different types of admin roles?
- How do I add someone as an admin?
- I can’t seem to access the admin app to create/view new users. Why?
- How do I edit modules and content? I seem to only have view access as an administrator.
- How do I assign admin right to someone?
Issues with login
- I tried to login but I got the message "something went wrong. Please try again later". How can I fix this?
- I tried to login but I got the following message: "We sent you an email with your validation code, but the code didn't copy correctly..."
- My link to activate my account has expired and I can't login. What should I do?
- When creating a password I keep getting the message "Your password does not match all requirements". What can I do?
- An employee did not receive the activation email. What can be causing it?
- Why am I getting 3 dots when trying to login in the Frontend?
- I forgot my password. What can I do?
Tasks
- New Task Design. What has changed?
- Who can read the comment added to a task of an employee ?
- What happens to all existing onboardees and their key contacts when tasks is activated?
- Can I disable a specific task for an onboardee if it isn't relevant for them?
- Will local admins see only tasks assigned to employees with the same filter match?
- Can we filter by start dates or only by deadline for the tasks?
- What happens if you change key contact person for an employee.
- What decides in which order the tasks are shown?
- Can tasks be assigned outside of the onboarding period?
- Do Admins get an alert when a new comment is added to a task?