I tried to upload documents to a form but none of the accepted formats are working. What can be the reason?

Firstly, keep in mind that those are the accepted formats:

  • txt, pdf, doc, docx, xml, jpg, jpeg, png, zip, xlsx, txt, pdf, doc, docx, xml, jpg, jpeg, png, zip, xlsx.

Secondly, keep in mind  that the maximal accepted size is 500 KB.

If the above requirements were checked and you are still facing the issues, please try the following:

Check if the file has zero megabytes and if positive, check the following: 

  • Virus, malware infection;
  • Uploaded or downloaded files with unsupported attributes;
  • Incomplete file uploading and downloading;
  • Incomplete files received via archived emails or email attachments;
  • Intentionally created 0-byte files.


If you still have questions after reading this article, don't hesitate to contact us by submitting a ticket.


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