Why, as an admin, when I access content in the employees' dashboard it keeps loading with the 3 dots forever?

There are 2 main reasons why this might be happening:

1. Filters:


The filters that you selected in the employees' dashboard don't match with the ones of the content that you are trying to access.

 Therefore, you can follow the next steps:

    1. Access the backend;

    2. Access the module/learning page that you are trying to access;

    3. Check the filters configuration and see if they match with the filters that you selected.

Another possibility is that your own filters don't match with the ones of the module/learning page. If that is the case you will have to contact the super admin of the app and ask her/him to check your filters settings and the ones if the module/learning page.


2. Timing:

It can be that the timing that you selected is not the same as the one from the content that you are trying to access:



In that case, you have to check it in the backend. You can check more about timing of learning pages here or here.



If you still have questions after reading this article, don't hesitate to contact us by submitting a ticket.


We're always happy to help ! :)




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