There might be 2 different reasons why you may not be able to create or view new users in the app.
1. You do not have access to the admin app.
2. Your admin rights do not allow you to create or view new users.
In this case, you should contact the main administrator of the app and ask them to edit your rights.
If you still have questions after reading this article, don't hesitate to contact us by submitting a ticket.
We're always happy to help ! :)