Why am I getting 3 dots when trying to login in the Frontend?

If you are trying to log in on the employees' frontend of the App, and are stuck on an empty page with 3 dots, it is most likely to be a filter issue:


- If you are an admin, go to the backend and follow the instructions below:

1. Go to user settings;

2. Click on users or onboardees/offboardees;

3. Type the email of the person who is facing the issue;

4. Go to actions -> edit;

5. Check the filters and add the ones missing.

- In case you are not able to find the person when typing the email you should try the following steps (you have to be a super admin to perform the following. If not, contact the super admin of your company and ask her/him to perform it):

1. When in the users or employees' page, select "no filters" in the filter box:

 

2. You should be able to find the email;

3. Go to actions -> edit;

4. Check the filters and add the ones missing.

If you can log in on the Frontend, but are facing the page stuck on 3 dots on a different page; check this article.

In case you still face the issue don't hesitate to submit a ticket :)

We're always happy to help ! :)

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