When a new filter category is created and at the same time, new items are added to this category, all items will be assigned to all Admins and employees who are in the app.
Example: A new filter category gets created: Function. This category has the following items: Manager, Intern and Specialist.
All those items will be added to all users in the app. In most of the cases, that is not what we expect. Therefore, make sure to discuss this with your CS Manager.
If you still have questions after reading this article, don't hesitate to contact us by submitting a ticket.
We're always happy to help ! :)